However, the player failed to respond within the given time frame, leading us to reject the complaint due to the lack of further investigation. The player from Portugal had issues with withdrawing €57,500 from Snatch Casino. Despite the player’s account level allowing for €50,000 withdrawal per month, the casino limited withdrawals to €1,000 per week. The casino informed us that there are limits on the payment provider bank’s side, which they cannot influence, and that the last withdrawals were successfully paid out. The player confirmed successful payments, but it turned out he only recently reached VIP status, and he was only asking a VIP manager for higher limits.

Der Spieler möchte sein Konto im Casino schließen.

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• After the player’s complaint, we had asked the casino to provide more information on why the winnings were capped.
• The player from Germany encountered a technical glitch while playing in the casino.
• After our team’s intervention, the player informed us that the issue had been resolved.
• The player from Argentina requested a withdrawal three days before submitting this complaint.
• The player from Italy reports that the casino has been closed for two days and is requesting information about the situation regarding his withdrawal.

Player experiences unexpected deduction and account access issue.

He was frustrated that, despite having completed most of the wagering requirements, his payout was limited to $100 instead of the expected amount based on the bonus terms. The issue was resolved after the player confirmed that the problem had been addressed, leading the Complaints Team to mark the complaint as ‘resolved’ in their system. The player was encouraged to reach out again if further issues arose in the future. The player from Sweden had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team extended the inquiry period to allow for further communication, but the player did not respond to requests for updates. As a result, the complaint was rejected due to the lack of information needed to investigate the issue.

Player has not received her withdrawal.

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Player is experiencing difficulties with her self-exclusion.

The player struggles to withdraw his money as his request is getting rejected. The player from Japan is disputing results achieved in a game he played in the casino. The player from Germany criticizes the casino’s approach to responsible gambling in the casino and requests a refund of his deposits. After gathering more information, we were forced to reject the player’s complaint. Browse all bonuses offered by Snatch Casino, including their no deposit bonus offers and first deposit welcome bonuses. All of that, together with other factors considered in our review, has resulted in Snatch Casino having a Safety Index of 8.9, which is a High value.

• After several weeks of ongoing issues, including a canceled withdrawal request and a lack of communication from the casino, the player finally received his payout after persistent efforts.
• As a result, we were unable to further investigate and had to reject the complaint.
• Later, the player experienced issues with a €300 withdrawal to Mifinity, which had been initially rejected due to document verification requirements.
• This mobile compatibility ensures that players can enjoy their favorite games anytime, anywhere, without sacrificing quality or features.
• However, due to a lack of response from the player after multiple inquiries and reminders, the complaint was closed for the moment.
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• The player from Sweden has been waiting for a withdrawal for less than two weeks.

The player from Finland had been waiting for 2 weeks for his withdrawal process, which was under review for fair play by another party. Despite the casino’s promise to expedite the matter, there had been no update or clarity regarding his funds. After further investigation, the casino’s anti-fraud team confirmed that the check had been successfully passed, allowing the player to proceed with his withdrawal. The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. The Complaints Team acknowledged the delay and communicated with the player regarding the situation, advising patience while the casino processed the withdrawal. However, due to the player’s lack of response to follow-up inquiries, the investigation could not proceed, resulting in the rejection of the complaint.

Our Experience with Snatch Casino

The player from the Czech Republic had submitted a withdrawal request less than two weeks before contacting us. The player expressed frustration over a canceled withdrawal and the casino’s investigation into his gaming fairness. The complaint was ultimately rejected at the player’s request, with an invitation to reach out again if further issues arose. The player from Germany won €300 after meeting wagering requirements, but his withdrawal request is constantly rejected. The casino requires KYC documentation that he submitted months ago without any response, and he cannot access his https://www.snatchcasino.org.uk/ funds.